FAN Hospitality Consulting 方叙酒店餐饮咨询
Scallop and risotto with copper pot, Le Pavillon, Pullman Shanghai Central

Career role · Executive Assistant Manager · Sep 2024–Jun 2025任职经历 · 行政助理经理 · 2024年9月–2025年6月

Pullman Shanghai Central, Xintiandi上海新天地中心铂尔曼

Second-in-command to the General Manager of a 325-room upscale Accor hotel, focused on reputation, standards and F&B relevance.在一家拥有325间客房的雅高高端酒店担任总经理副手，聚焦口碑、标准与餐饮竞争力。

Context背景

A competitive Shanghai upscale market where online reputation and brand audits drive demand.

上海高端酒店市场竞争激烈，线上口碑与品牌审核直接影响客源。

The challenge挑战

Lift the hotel's online ranking and audit scores while making F&B outlets more relevant to local guests.

在提升线上排名与审核分数的同时，增强餐饮场所对本地客人的吸引力。

Approach方法

  • Strengthened service culture and digital reputation management.强化服务文化与线上口碑管理。
  • Repositioned outlets: Chinese-restaurant promotions, banquet optimisation, refreshed bar and all-day dining.调整餐饮定位：中餐厅推广、宴会优化、酒吧与全日餐厅焕新。
  • Launched 'Le Pavillon', a pop-up bistro and bar, plus seasonal culinary campaigns.推出快闪小馆及酒吧「Le Pavillon」与季节性美食活动。
  • Introduced upselling and beverage-pairing programmes.推行升级销售与餐酒搭配项目。

Outcome成果

  • Tripadvisor ranking in Shanghai improved from #54 to #25.猫途鹰上海排名由第54位升至第25位。
  • RPS improved from 93 to 95; LQA audit score +17% year on year.RPS由93升至95；LQA审核分数同比提升17%。
  • F&B revenue grew 6.3%.餐饮收入增长6.3%。
#54 → #25Tripadvisor ranking, Shanghai猫途鹰上海排名
93 → 95RPS scoreRPS 评分
+17%LQA audit score, YoYLQA 审核分数同比
+6.3%F&B revenue growth餐饮收入增长

Results achieved by the hotel team while Nil was Executive Assistant Manager. They are career results, not consulting results.以上为Nil担任行政助理经理期间酒店团队的成果，属任职经历，非咨询项目成果。

Plated beef main course, Le Pavillon pop-up, Pullman Shanghai Central

Start a conversation开始沟通

Tell me about your venue. I reply within two working days.聊聊您的项目，我会在两个工作日内回复。

Send an enquiry提交咨询nil@fanhospitalityconsulting.com

Get in touch联系方式

Talk to Nil directly.直接与 Nil 沟通。

Founder: Nil (Nilesh) Shrestha, MBA · Shanghai, China. Free 30-minute introductory call; tailored proposals for every project.创始人：Nil (Nilesh) Shrestha, MBA · 中国上海。30分钟免费初步沟通；每个项目按项目定制报价。